The This research aims to find out how the quality service of the tour guide in the palace Asserayah Hasyimiah Siak Sri Indrapura.This research used qualitative desciptive method to analyze the problems. The sample in this research are 100 samples by using accidental sampling. And then the techniques to collected data in this research are using observation, questionnaire and interview. And it was using likert scale to know the length of intervals.Based on the result of the research thats been done, it looks that the quality service tour guide in the palace Asserayah Hasyimiah still low and need to be improved again.Keywords : Service Quality, Tour Guide, The Palace Asserayah Hasyimiah
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机译:本研究旨在找出宫殿Asserayah Hasyimiah Siak Sri Indrapura中的导游的优质服务。本研究采用定性描述方法来分析问题。本研究中的样本是使用意外抽样的100个样本。然后,本研究中的数据收集技术是使用观察,问卷调查和访谈。并且它使用了李克特量表来知道时间间隔的长度。基于已完成的研究结果,看来宫殿Asserayah Hasyimiah中的优质服务导游仍然很差,需要再次加以改进。 :服务质量,导游,皇宫Asserayah Hasyimiah
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